Designing an Engaging User Experience for a Chatbot (Game)

User Story

As a medical student, I want to practice clinical reasoning to apply what I have learned in class/practice.

As a healthcare professional, I want to learn about gender biases in healthcare to conduct consultations equitably and inclusively.

scenario

A student receives a link to a chatbot game from their teacher. They visit the website and select a clinical case. They learn about the patient's background and interact with the chatbot, which takes on the role of the patient, to conduct an anamnesis.

By unlocking key highlights as learning points, the user progresses to the next phase of clinical reasoning.

personas

persona_student.webp

Persona_teacher.webp

user flow.webp

User Journey

UX_Healthcare - FinalUser Journey Chatbot.jpg